PORTLAND, Ore., March 18, 2026 /PRNewswire/ -- The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the ...

Texas-based ContactPoint 360 delivers AI-operated customer experience services with human-led support through a global ...

As organizations add AI to customer support, many are seeing an avoidable downside when the balance is wrong. Repeat contacts rise, escalations increase, and customers feel trapped. Business Training ...

A real phone call shows AI trying to act like a human but failing, making it clear that businesses should reconsider replacing people with artificial intelligence. PORTLAND, Ore., March 4, 2026 ...

The growing adoption of artificial intelligence in customer support has sparked a wave of reevaluation among CEOs, as highlighted by Logically Answered. While AI systems were initially embraced for ...

The companies that win won’t be the ones that replace people but the ones that use AI to make their people exceptional. Service businesses are built on trust, emotion, and problem-solving in real time ...

Forbes contributors publish independent expert analyses and insights. TerDawn DeBoe covers small business AI strategy and ROI measurement. This voice experience is generated by AI. Learn more. This ...

Cresta, the unified customer experience AI platform for human and AI agents, has announced a strategic multi-year partnership with Atento, one of the world’s largest providers of Customer Experience ...

The hype says “agentless” service is imminent, but data shows most teams are still staffing up while trying to make ...

A man in Pierce County was trying to get help because of an issue on Facebook.

Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) today announced a ...